Frequently Asked Questions

General Information

Q. Do you ship internationally?

A. Yes, we ship to most international locations.

Q. How long will it take to receive my personalized item?

A. Your personalized item sent via standard shipping method should arrive in 8-10 business days (3 business days' process + 5-7 business days in transit). We offer rush shipping by Express for additional charges. Orders with Rush handling will arrive in 5-6 business days (3 business days' process + 2-3 business days in transit).

Q. How much does shipping cost and what are my shipping options?

A. Shipping charges vary by the product you are ordering and by location you are shipping. We offer Standard Service and Express Service. Please click here to check.

Q. How will I know when my order has been shipped?

A. You will receive email notification that your item has shipped and will include tracking information to check the progress of your shipment through the postal system. The shipping notification will be sent to the email address you provided to us when ordering. There are instances when tracking is not available. In those cases, an email will notify you of the date of shipment only.

Q. How can I track my order online?

A. Your shipment notification will provide a link allowing you to track your item on the postal service site. You may also track your order online at CreateJigsawPuzzles.com by clicking on "Order Status" at the upper right of our home page. It will provide you with information on the status of your order.

Q. Can I send my personalized gift to an address other than my billing address?

A. Enter your desired address in the shipping address section if you want to send a gift to someone else. If your shipping address is the same as your billing address, simply put a tick in the checkbox labeled "Shipping same as billing address".

Q. Can I ship my item to P.O. Boxes?

A. We do not ship to PO boxes or APO & FPO addresses.