Frequently Asked Questions

A. No we do not charge a setup fee on our products (despite it being a common practice in our industry). There are no hidden charges either. You just pay for your selected products and shipping charges and nothing more.

A. There is no minimum order quantity - you're free to order just one. Our advanced and comprehensive production capabilities mean we are able to handle small quantities without the huge overheads, allowing us to pass on price benefits onto our customers. Our facilities also allow us to cater for large quantities, printing up to 18,000 sheets per hour at cost-effective prices.

A. No. However, the benefit of creating an account and logging in prior to customizing your items is that you are able to check your order status at your convenience.

A. Though we make every effort to ensure all prices shown are accurate and up to date, errors can occur due to technical glitches. In the rare event that this should happen, CreateJigsawPuzzles.com reserves the right to correct prices with the appropriate notifications.

A. Visa, MasterCard, and PayPal.

A. Yes, absolutely! It's in both your and our interest to ensure our service processes are safe and secure. Our website uses Secure Sockets Layer (SSL)* technology to ensure that your personal information and files submitted to us remain secure via network encryption. We use Stripe and Paypal, the most trusted and globally recognized third party payment gateways to process your payments. That means your credit card information is not captured nor stored on our servers.

A. A confirmation email will be sent to you once we receive your order. We'll also send you another email with tracking number and relevant hyperlinks to help you track your order once your products are shipped.

A. To keep our prices competitively low, we have automated our production facilities. As such, your order will automatically be filed in line for printing. We advise our customers to review their order and design details for correctness prior to clicking on "Submit Order" as cancellations / changes cannot be made thereafter. However, in cases where artwork is a concern for printing purposes, our online builder will provide alerts during your design process.

A. At the bottom of the checkout page, please enter your coupon code in the "Enter coupon code" box, and click "Redeem" button. Note, you may only use one coupon or discounted offer per order, and unless the coupon specifically includes shipping, shipping will not be included as part of the discount.

A. Check that you have entered the code correctly and check the coupon validity/expiry date.

A. International credit card transactions may have international transaction fees (and a foreign exchange rate), which are generally a percentage of your overall purchase price. Please contact your credit card issuing bank for further details.

A. For a quick and convenient reorder checkout - login and then click "Order Status" followed by the below procedures:

• Step 1: Go to "Order status" and click on the relevant invoice number / order, and click "Reorder" on the top right hand corner
• Step 2: Click on "Submit Order" or amend shipping, payment, and order quantity prior to submit order
• Step 3: Click on "Cart" and go back your shopping cart to modify your design, click "Edit" under your previous customized item. When you have finished modifying your design, you will be prompted to review your order prior to being directed to Step 2 shown above.