Frequently Asked Questions

A. Pixel, or sometimes known as resolution, is the basic unit of measurement for digital images. A high-resolution image will result in a better print quality than a low-resolution image. In a nutshell, printing with low-resolution will result in a blurred print quality, while a high-resolution will result in clearer and sharper print quality.

To check pixel / resolution size of your artwork / image (photo):

• Windows: right click on your file, select "Properties" and look under "Details"
• Mac: right click on your file and select "Get Info"
• Photoshop: choose "Image" and then "Image Size"

The adequate image resolution will vary and will depend on the intended print size. Our online builder will display a message when you have selected an image that is below print requirements.

A. Our online builder accepts files in .jpg, .bmp, .tif, .png, and .gif.

A. Yes, our online builder and printing capabilities support back and white and sepia images, as well as artwork designed on Paint or other graphic-design software.

A. If the image file that you uploaded does not fit our puzzle properly and you want to resize it to fit our requirements (shown on the right hand side of our puzzle maker just below the big red "upload images" button), you can either resize it on your own computer's image editing software or if you don't have this available, you can resize them using online image editing tools such as http://www.picresize.com.

A. You can upload your images straight from your computer via the upload feature located in the product page. If you do not have a digital image and need to have an image scanned, then please see below for scanning tips.

A. Yes you can use scanned images and for optimal quality please ensure the following:

• Wipe your scanner bed to remove dust and particles
• Scan original copy for optimal clarity (and not a copy version)
• Glossy photos have a better scan quality than matt
• Set the scan at 300 dpi

A. The following is a list of images (photos) that DO NOT generally reproduce well:

• Out-of-focus or blurred
• Severe exposure issues (too dark or too light)
• Have been altered or cropped
• Scanned under 300 dpi
• Shared/stored images from public websites
• Images sent back and forth via email
• Cell-phone images (unless the camera is 5 mega pixels or above)

A.

Print bleeding

To accommodate for print bleeding (yellow border area on image), there is an additional 36-72 pixels (3-6mm) removed from each dimension (18-36 pixels each side based on a 150DPI image), therefore you will see 18-36 pixels cut off each side of your images that you upload. If your image upload is 300DPI, then the bleeding area for each side would multiply to 36-72px (2x(18-36px)). This is industry practice to allow printing to the edge without seeing inconsistent white gaps.

Safe Area

See the image size uploads below and what to allow for bleeding which is in the range 18-36 pixels (3-6mm) each side based on a 150DPI image. The Safe Area is highlighted with a red dotted line (required only on some sizes) and is a further18-36 pixels (3-6mm) each side based on a 150DPI image. Keep text and other important parts of your design, image, or photo inside the Safe Area! During the production of your puzzle, some of the content outside the safe area may be cut off. Everything inside the safe area will be preserved. Note that the red dotted line will not be printed but for your reference only.

Simple answer
Basically, please keep everything you want printed inside of the red dotted lines. There is a small chance that anything in the gap between the yellow border and red dotted line to be cut off during production.

A. Yes you can easily store your artwork and images on our website inside your photo library. After uploading, please click on button located at the top (and bottom) of the page to save them into your photo library, a space we have created for your convenience.

You can save your project and return to it later by clicking on the "save" button located at the top (and bottom) of the page.

A. Yes you can conveniently do this by clicking on the Sign-in to Facebook button on the right hand side of the online builder. Once you have signed-in to your Facebook account, you will have access to photos.